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Programa de Puntos FAQ
Please choose from one of the topics below:
  1. ¿Qué es el Programa de Puntos?
    Para agradecer su fidelidad le presentamos nuestro Programa de Puntos.

    Nuestro Programa de Puntos es tan simple como suena. Mientras que las compras en ClubGrow Privado usted ganará Puntos de Compra por el dinero que gaste.
    Una vez confirmado, usted podrá usar esos puntos para pagar futuras compras en ClubGrow Privado.

    El Programa de Puntos entro en vigor el  viernes 06 enero, 2017 . Todas las compras realizadas después de esta fecha ganan puntos.
  2. ¿Cómo funciona el programa?
    Cuando se hace un pedido, la cantidad total* de la orden se utilizará para calcular la cantidad de puntos ganados. These points are added to your Shopping Points account as pending points.
    All pending points are listed in your Shopping Points account and will stay there until approved/confirmed by ClubGrow Privado.

    Once any pending points have been approved, they will be released and your account will be credited with the value of those points. Ready for you to spend on whatever you want.

    You must login to your account in order to view the status of your points.

    During the checkout procces you'll be able to pay for your order with your points balance.

    * in most cases shipping fees and taxes excluded. See refered FAQ for more details.

  3. Puntos y Valores
    Currently, for every 1.00Eur. spent at ClubGrow Privado you'll earn 1
    For example:
              Product Cost:  100.00Eur.
              Value of Points Earned:  5.00Eur.

    Please note, we reserve the right to make changes to the above rate at any time without prior notice. The rate shown here will always be current.

    Last updated: lunes 12 enero, 2015

  4. Puntos de Compra Canjeados
    If you have a balance in your Shopping Points Account, you can use those points to pay for purchases made at ClubGrow Privado.
    During the checkout proccess, on the same page that you select a payment method, there will be a box to enter the amount of points you wish to redeem. Enter the amount of points you would like to spend or tick the box to use all available points. Please note, you will still have to select another payment method if there is not enough in your Shopping Points Account to cover the cost of your purchase.
    Continue the checkout procedure and at the confirmation page you'll notice that the value of the points redeemed will have been credited towards your order. Once you confirm your order, your Shopping Points account will be updated and the points used deducted from your balance.
    Note that any purchase made by redeeming points will only be rewarded with additional points for the amount spent other then points.
  5. Puntos mínimos requeridos
    Currently, no minimum balance is required to redeem your points. Please note, you'll still have to select another payment method if there isn't enough in your Shopping Points account to cover the cost of your purchase.

    We strongly advise you to check this page often as we may make changes to this policy.

    Last updated: domingo 10 agosto, 2014

  6. Cantidad Compra mínima requerida
    Currently, no Minimum Purchase Amount required to redeem your points.

    We strongly advise you to check this page often as we may make changes to this policy.

    Last updated: domingo 10 agosto, 2014

  7. El máximo de puntos Reembolsos permitidos por pedido es de
    A maximum of 1,000 points (50.00Eur.) is allowed to redeem per order.

    We strongly advise you to check this page often as we may make changes to this policy.

    Last updated: domingo 10 agosto, 2014

  8. ¿Se consiguen puntos por los gastos de envío?
    No. When calculating the amount of points earned, the shipping fees are excluded.

    Last updated domingo 10 agosto, 2014

  9. ¿Se consiguen puntos por los impuestos?
    No. When calculating the amount of points earned, the taxes are excluded.

    We strongly advise you to check this page often as we may make changes to this policy.

    Last updated: domingo 10 agosto, 2014

  10. ¿Se consiguen puntos por los productos rebajados?
    Yes. When calculating the amount of points earned, all items which have been discounted are included.

    We strongly advise you to check this page often as we may make changes to this policy.

    Last updated: domingo 10 agosto, 2014

  11. ¿Se consiguen puntos por compras pagadas por puntos?
    Yes. Please note, any purchase made by redeeming points will only be rewarded with additional points for the amount spent other then points.

    We strongly advise you to check this page often as we may make changes to this policy.

    Last updated: domingo 10 agosto, 2014

  12. Ganando Puntos de Referencia
    "Word-of-mouth" advertising is the most powerful form of advertising there is.
    Referral Points is based on the idea that we should both benefit from your referrals.
    When referred friend place an order, during the checkout procces on the same page that you select a payment method there will be a box to enter a Referral code . Your Referral code is your registered email address with us.
    When we receive your referred friends completed and approved order, we will reward your Points account with 100 points .
    The more first time orders we receive from your referrals, the more reward points you will receive.

    Last updated: domingo 10 agosto, 2014

  13. Cómo ganar puntos Al escribir su opinion
    "Writing Review is ego boost knowing others read your opinions, and maybe even take your advice."
    Sharing Your Product Reviews will assist us to continually improve our offers and service to you as well as helps others to choose the right products.
    We would like to thank you for helpful review that you gave us, therefore for every quality review, we will reward your Points account with 1.25Eur. worth of points .
    Your Review must meet all of the following conditions:
    • Your Reviews must be original.
    • Reviews must be focused and concise on the product under review.
    • Reviews should not duplicate content already published.
    • Be truthful and objective.
    • Reviews should not include posts that have spam, commercial or advertising content or links.
    • Reviews should not abuse, harass, or threaten another's personal safety .
    ClubGrow Privado reserves the right to refuse or remove any review that does not comply with above conditions.
    ClubGrow Privado staff reserves the right to correct misspelled words, grammatical errors.
    ClubGrow Privado is not responsible or liable in any way for ratings and reviews posted by its customers.

    Last updated: viernes 03 abril, 2015

  14. Productos Restricciones
    Currently, no restrictions apply to what items may be purchased using your points balance.

    We strongly advise you to check this page often as we may make changes to this policy.

    Last updated: domingo 10 agosto, 2014

  15. productos a la venta Restricciones
    Currently, no restrictions apply to the kind of items which may be purchased using your points balance.

    We strongly advise you to check this page often as we may make changes to this policy.

    Last updated: domingo 10 agosto, 2014

  16. Condiciones de uso
    • Shopping Points are only available to registered ClubGrow Privado member's.
    • Shopping Points Reward can only be collected and used with online purchases. and are only validated at ClubGrow Privado.
    • Points are non-refundable and can't be transferred between member's.
    • Shopping Points are non-transferable or exchangeable for cash under any circumstances.
    • Shopping Points will not be refunded for any cancelled order.
    • When buying with Points,you will still have to select another payment method if there is not enough in your Shopping Points Account to cover the cost of your purchase.
    • When calculating the amount of points earned. shipping fees and taxes are excluded(unless other.see refered FAQ for more details).
    Please note, we reserve the right to make changes to this policy at any time without prior notice or liability.
  17. Cuando se producen problemas
    For any queries regarding our Reward Point Program, please contact us . Make sure you provide as much information as possible in the e-mail.
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ClubGrow.es
C/ la Cantera, 9
Granadilla de Abona 38600
Santa Cruz de Tenerife
639-135-856

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